Shipping:
All online orders ship Monday through Friday (excluding holidays) via USPS (http://www.usps.com) from our warehouse in Fort Collins. We currently offer Ground Shipping for a flat rate of $7.99 for all orders (Contiguous U.S. only). You can also opt for upgraded shipping including 2-day air for $15 or next day air for $20. Please note: Orders received after 12 p.m. Central Time (GMT-6:00) will be considered to have been received the following day for shipping purposes. All shipping charges are non-refundable. FREE SHIPPING ON ORDERS OVER $75.00.
For international orders, please contact our customer service team.
Shipment Time Frame:
Orders will ship within 3-5 business days after receipt, pending credit approval and inventory status.
Orders received after 12 p.m. Central Time (GMT-6:00) will be considered to have been received the following day for shipping purposes.
Returns:
Return Policy
We want you to be confident in your Straight Fingers® purchase. Please review the following return guidelines before sending any product back to us.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, defective, or incorrect, contact us within 10 days of receiving it at info@straightfingers.com so we can review the issue and help make it right.
Returns Within 10 Days
Eligible products may be returned within 10 days of delivery.
For hygiene and sanitation reasons, products that have been worn, used, damaged, altered, or stored in an unsanitary condition are generally not eligible for return unless the product is defective.
Returned products must be in a condition suitable for inspection and restocking.
Returns After 10 Days
Eligible returns received more than 10 days after delivery are subject to a 20% restocking fee.
No returns will be accepted more than 60 days after the original delivery date.
How to Start a Return
Before returning any product, please contact us at info@straightfingers.com to request a Return Merchandise Authorization (RMA) number.
Please include your:
- Name
- Order number
- Reason for the return
- Photos, if the product is damaged or defective
Your RMA number must be included with the returned merchandise.
Returns sent without prior authorization may be delayed or refused.
Return Shipping
Unless the product is defective or Straight Fingers made an error with your order, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Refunds
Once your return is received, it will be inspected.
If the return is approved, a refund will be issued to the original payment method.
Products that are damaged, used, altered, unsanitary, or otherwise unable to be restocked may not qualify for a refund unless the product was defective when received.
Please allow your financial institution additional time to process the refund after it has been issued.
Questions?
If you have questions about a return, please contact us at:
Straight Fingers® reserves the right to review each return based on the circumstances of the order and the condition of the returned product. Nothing in this policy limits any rights a customer may have under applicable law.
