Last updated: September 21, 2026
Straight Fingers® is a family-owned business in Fort Collins, Colorado. We sell hand-support gloves online. To do that, we need some information about you, such as where to ship your order. This policy explains what we collect, why, who we share it with, and the choices you have.
We do not sell your personal information. We collect only what we need to run the store, ship your orders, and answer your questions.
Who we are
This website, straightfingers.com, is operated by Straight Fingers (“Straight Fingers,” “we,” “us”), Fort Collins, Colorado, USA. Questions about this policy can be sent to info@straightfingers.com“>info@straightfingers.com or by mail to PO Box 128, Windsor, CO 80550.
Information we collect
Information you give us
- Order information: your name, shipping address, billing address, email address, phone number, the products and sizes you order, and order notes.
- Account information: if you create an account, your username, password (stored in encrypted form), and saved addresses.
- Messages: anything you send us through our contact form or by email, such as your name, email address, and your message.
- Reviews: if you leave a product review, your name as you enter it, your rating, and your review text.
- Email sign-up: if you choose to join our email list, your email address and signup details.
Payment information
Payments are handled by our payment processors (for example, WooPayments powered by Stripe, and PayPal). Your full card number goes directly to the processor. We do not see or store your full card number. We may receive limited details such as the card type, the last four digits, and whether the payment went through.
Information collected automatically
- Device and usage information: your IP address, browser type, device type, pages you visit, and how you arrived at our site.
- Cookies and similar tools: small files that keep your cart working, keep you signed in, remember your cookie choices, and help us understand how the site is used. See “Cookies” below.
How we use your information
- To process, ship, and deliver your orders, and to send order and shipping updates
- To handle returns, refunds, and customer service requests
- To run your account, if you create one
- To prevent fraud, spam, and misuse of our website
- To send marketing emails, only if you have signed up, and you can unsubscribe at any time
- To understand how people use our site so we can improve it
- To meet legal, tax, and accounting obligations
Who we share it with
We share information only with companies that help us run the store, and only what they need to do their job. These include:
- Payment processors such as Stripe (through WooPayments) and PayPal, to take payments and prevent fraud
- Shipping and fulfillment services such as ShipStation, the U.S. Postal Service, and other carriers, to ship your order
- Our website host and software providers such as Bluehost, WordPress, WooCommerce, and Jetpack, which store and run the site
- Email service such as Mailchimp, if you join our email list
- Analytics and advertising tools such as Google Analytics and Google Merchant Center, to measure site traffic and show our products in Google
- Spam protection such as Akismet, which checks comments and form submissions for spam
We may also share information if the law requires it, to protect our rights or the safety of others, or as part of selling or reorganizing our business. We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money.
Cookies
Some cookies are needed for the store to work, such as the ones that hold your cart and keep you signed in. Others, such as analytics cookies, are optional. Where required, we ask for your consent through our cookie banner, and you can change your choices at any time. You can also block or delete cookies in your browser settings, though parts of the store, including checkout, may not work without them.
How long we keep it
We keep order records for as long as we need them for shipping, returns, warranty questions, and our tax and accounting obligations, which is generally several years. We keep account information until you ask us to delete your account. We keep email list information until you unsubscribe. Messages to customer service are kept as long as needed to help you and for our records.
How we protect it
Our site uses encryption (HTTPS) to protect information sent between your browser and our site. We limit access to customer information to people who need it to run the business. No website can promise perfect security, but we take reasonable steps to protect your information.
Your choices and rights
You can ask us to:
- Tell you what personal information we have about you and give you a copy
- Correct information that is wrong
- Delete your information, unless we need to keep it to complete an order or meet a legal obligation
- Stop sending you marketing emails (you can also click “unsubscribe” in any of our emails)
Depending on where you live, you may have additional rights under your state’s privacy law. To make a request, email us at info@straightfingers.com“>info@straightfingers.com. We may need to confirm your identity before we act on a request. We will not treat you differently for making a request. If we deny your request, you may ask us to reconsider by replying to our decision.
Children
Our store is for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Links to other websites
Our site links to other sites, such as our social media pages and payment providers. Their own privacy policies apply when you use them.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If a change is significant, we will take reasonable steps to let you know.
Contact us
Straight Fingers
PO Box 128, Windsor, CO 80550
Fort Collins, Colorado
info@straightfingers.com“>info@straightfingers.com